Posted on 26. Sep, 2018 by in Community, Information & Referral

The position will be posted to the Pepsi Beverages career site ( at at approximately the time below. If
there is no date/time indicated next to “ Position Posted” , you can expect the position to be posted within 24 hours of this
Position posted: –
Position Location: Winston-Salem, NC
Position Title: Supply Chain MEM Assistant Customer Service Representative
Job Description:
The SC MEM Asst. Customer Service Rep will provide Fountain Beverage customers throughout the nation a single point of
contact for fountain equipment service issues. Although local Pepsi bottling operations will continue to deliver, install, and
service Pepsi fountain units, the ESR will ensure the rapid response to customer needs. Such needs include, but are not
limited to, basic customer Q&A and troubleshooting on fountain equipment, prompt dispatch of customer service to the
appropriate Pepsi Cola Bottlers, and supporting all necessary documentation to support the local teams. Key duties include:
* Use issue resolution follow-up to handle a wide variety of questions, issues, and customer service needs with seamless
coordination and communication with customers
* Following standard procedures (accuracy, quality and timeliness) to receive customer requests for service and dispatching
calls to local bottling operations via phone or E-mail.
* Accurately maintaining and recording all service activity for assigned accounts by performing the administration of data
entry and paperwork needed for activities
* Enabling customers to quickly repair equipment through troubleshooting problems
* Execute customer surveys to gauge customer satisfaction levels
Education, Experience and Proficiencies
Selected candidates must have strong telephone and PC data entry skills and be proficient in Microsoft’s Word and Excel. Interpersonal and phone
skills in a customer service environment are expected as well as:
* Outstanding verbal and written communication skills
* Customer drive & focus; prior customer service center, or related experience
* Superior problem solving and organizational skills
Basic Job Qualifications
* High school diploma or GED
* Previous customer service experience
Preferred Job Qualifications
* SAP/Large Enterprise software experience
* Willingness to work flexible work hours
Type of Position: Full-time
Driving Requirement: No Driver Licensing Requirement
Shift: Rotating Shifts
Starting Pay: $12.76 per hour
For immediate consideration, please go to
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, protected veteran status, or disability status.
PepsiCo is an equal opportunity employer. Minorities/Females/Disability/Protected Veteran/Sexual Orientation/Gender Identity
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